When will it arrive?+
We post every order by Thursday 10 December 2026, Royal Mail 2nd Class. Royal Mail aims to deliver 2nd Class within three working days. We can’t promise a delivery day, so every order includes a gift note you can give on the day.
Do I have to subscribe?+
No. You can buy just this month’s case as a one-off. If you’d rather, there’s a monthly plan (cancel any time, or skip a month), or pay once for 3 or 12 cases. Same case either way.
Can I cancel?+
Yes. For a one-off, cancel any time before we post it for a full refund. On the monthly plan, cancel before the next case is posted. For a 3 or 12-case plan, cancel before a case is posted for a refund of those not yet sent. After a case arrives you have 14 days to cancel it; refunds go back to the same card within 14 days. Terms.
Can I send it straight to the person I’m giving it to?+
Yes. Choose “Buy as a gift”, enter their address, and print or send the gift note. The packing slip shows no price.
How do I pay?+
By card, Apple Pay or Google Pay, on a secure payment page run by Stripe. We never see your card details.
How long does it take?+
We’re still timing it with testers, so we’ll show the range here soon.
Who is it for?+
One or two adults who like crime stories or puzzles. Case 001 is about a death; the injury is one sentence in an official letter, and nothing is shown.
Is it a real crime?+
No. Every case is original fiction.
How is it made?+
Every case is original fiction, written for the case and then printed, cut and packed by hand. More on how it’s made.
Do I need anything else to play?+
A pen and some table space. Everything else is in the envelope.